Tidal Basin
Shelter Manager (North Carolina)
NC - Temporary
Position Summary: In preparation for potential activations resulting from disaster events, we are building our team and anticipate having opportunities for Shelter Managers. The Shelter Manager oversees shelter operations when shelters are activated to assist residents impacted by disasters. This position is an operational assignment responsible for planning, implementing, overseeing, and supporting the operation of client shelters across the disaster relief operation. The Shelter Manager leads the Shift Supervisor and Shelter teams, and supervises workers assigned to specific shelter tasks and areas of the shelter operation such as Registration, Dormitory, and Feeding support areas in coordination with (General Shelter Workers).
Job Duties and Responsibilities include:
Qualifications and Skills:
Shelter Manager must have Shelter Fundamentals and Shelter management course provided by the Red Cross and must have the following abilities:
Required Experience:
Job Location: On-site in North Carolina at locations impacted by disasters.
All project staff must pass a level 1 background screening for employment.
Due to the nature of the work and impacts of the incident, staff will be required to lodge at the assigned shelter and may transition to nearby base camps when available. Local hires may have permission to reside at their permanent residential address.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or status as a protected veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Upon hire, secondary employment must be disclosed and approved.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.
Job Duties and Responsibilities include:
- Serves as a Sheltering Lead for shelter facility.
- Oversees, leads, and supports shelter staff with guidance, and allocation of resources to effectively operate shelters to meet priorities, objectives, and standards.
- Assigns daily job assignments, sets schedules and days off for shelter workers.
- Ensures all personnel follow current sheltering standards, procedures, and job tools while performing tasks.
- Participates in strategic planning for service delivery.
- Ensures sheltering services are appropriate for all clients.
- Advises leadership on sheltering needs, trends, and issues.
- Works collaboratively with all functions that support sheltering.
- Maintains alignment of all shelters to current sheltering standards and current procedures.
- Supports advanced operational planning and development of service delivery plan.
- May lead a team of administrative staff to effectively support all assigned sheltering workforce, shelters, and provide mentorship to staff.
- Supports the operation of workforce shelters working jointly with Staff Services.
- May include supervising the delivery of services and assigned workers in one or more of the following areas within the shelter: reception, registration, dormitory, feeding, information, and supply.
- Ensures work is carried out in alignment with established shelter principles and practices.
- Accurately records time worked on all activities in time tracking system of record daily.
- Ensures accurate reporting from all workers and completes and submits accurate daily reports.
- Reviews the team’s time entries and time comments for accuracy.
- Ensures the team’s quality meets the established expectations.
- Provides coaching, mentoring, and shelter specific training as required for team members.
- Monitors activities in the shelter and alert Shelter Management to issues and concerns.
- Leads or delegates to a shelter shift supervisor all shelter staff meetings and reviews and completes daily reports.
- Completes all required training necessary to remain proficient.
- Other duties as assigned.
Qualifications and Skills:
Shelter Manager must have Shelter Fundamentals and Shelter management course provided by the Red Cross and must have the following abilities:
- Able to follow procedures and job tools including reporting requirements.
- Able to interact with community members in a clear, compassionate manner, respectful of diversity and unique needs.
- Able to involve appropriate others in managing problems and conflict.
- Able to acquire, evaluate, and report information accurately.
- Able to lift / carry 20 lbs. multiple times/shifts.
- Able to stand and or sit for two-hour periods.
- Able to bend or stoop multiple times.
- Able to step up/down 18 inches and climb two or more flights of stairs.
- Able to speak clearly on phone and in person.
- Able to drive in daytime and at night.
- Able to work outdoors in inclement weather, extreme heat and/or humidity and/or extreme cold.
- Able to function in a dynamic and stressful environment with little or no supervision, adapting to change, negotiating compromise, and tolerating ambiguity.
- Able to participate and contribute to regular meetings.
- Must have good organizational skills and be accountable.
- Must have active listening skills.
- Able to work well with others.
- Maintains familiarity with current standards, procedures, doctrine bulletins and best practices through regular participation in sheltering management cadre activities.
- Ability to accomplish all responsibilities outlined in the Job Duties and Responsibilities.
- Demonstrated leadership and collaboration skills.
- Ability to resolve issues, escalate challenges and request support as needed.
- Ability to pass a drug screen.
- Ability to read, write, and follow verbal and written instructions in English.
- Staff may be required to lift a minimum of 50lbs without assistance and 100lbs with assistance.
- Some staff members should be able to operate dollies, hand carts, and pallet jacks.
Required Experience:
- Experienced leading, directing and evaluating shelter workers.
- Experienced handling time sensitive issues that may arise in your area of responsibility.
- Valid Driver’s License
- Minimum 18 years of age
- Familiar with MS Office and/or various other Web Interface programs.
- Prior experience in disaster recovery (CDBG-DR or FEMA Programs) or mitigation is an asset, preferred.
- Prior experience handling and solving customer complaints preferred.
Job Location: On-site in North Carolina at locations impacted by disasters.
All project staff must pass a level 1 background screening for employment.
Due to the nature of the work and impacts of the incident, staff will be required to lodge at the assigned shelter and may transition to nearby base camps when available. Local hires may have permission to reside at their permanent residential address.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or status as a protected veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Upon hire, secondary employment must be disclosed and approved.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.
