Junior Consultant

Remote

Temporary

Mid Level

THIS IS A TEMPORARY EMPLOYMENT OPPORTUNITY

Position Summary:
The Junior Consultant will support the delivery and management of programs focused on disaster recovery, resiliency, risk mitigation, and/or federally funded grant management programs. The Junior Consultant will assist with various tasks related to disaster recovery and grant management programs, including case management, eligibility review, quality control and quality assurance, invoicing and documentation, appeals and overall grant management. This role requires strong analytical skills, attention to detail, and the ability to work collaboratively with various stakeholders, including internal and external stakeholders, client teams, disaster survivors or program applicants, and other contractors.

Job Duties and Responsibilities include:

Supporting the project in a remote or onsite environment,
Performing data entry and uploading documents within the applicable systems of record
Managing cases in conformance with program requirements and guidelines
Collecting and reviewing documents and applicant information.
Advising and explaining program policies, rules, and forms to applicants.
Collecting and verifying information and/or documents from applicants.
Supervising and supporting other team members
Sending, receiving, analyzing, and processing electronic and hard copy correspondence, documents, and forms.
Answering calls received through the call center and providing customer service within the call center environment.
Responding to phone calls, and/or emails about program requirements and the status of applications.
Perform quality assurance and quality control reviews
Review applications for quality set by the Program guidance.
Review and evaluate applicant intake forms, case manager recommendations for award, final agreements for execution, and income verification for consistency and accuracy.
Provide feedback and recommendations for case managers
Support preparation of client files for closeout
Communicate with applicants filing their appeals.
Handle a daily workload of appeals review.
Meet production goals for the appeals unit.
Meet deadlines in a fast-paced work environment.
Participate in training as necessary to improve appeals unit workflow and production.
Attending all meetings as required.
Performing other duties as assigned.

Skills and Competencies:

Strong analytical, problem-solving, and interpersonal skills.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite, particularly Excel and Word.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Previous experience on a federally funded program a plus.

Required Education and Experience:

Associate or Bachelor’s degree in social services or other relevant field; OR,
At least 4 or more years of relevant experience in case management, financial management, accounting, application processing, grant-funded government programs, or other relevant field
Proficient in MS Office Suite
Experience in case management portals a plus

Job Location: Remote

Potential Junior Consultant Roles:

QA/QC Specialist
Appeals Coordinator
QC Analyst – Operations
Closeout Specialist – Operations
Contracts and Payments Analyst
Program Analyst II
Eligibility Supervisor
Warehouse/Site Manager

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Upon hire, secondary employment must be disclosed and approved.

Tidal Basin HoldCo, LLC and its affiliated companies, which includes Tidal Basin Government Consulting, are an Equal Employment Opportunity Employer.

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Junior Consultant

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