Response Manager

Remote
Full Time
Manager/Supervisor
Position Summary:
The Response Manager assists the Senior Response Manager with the day-to-day management of the mission including but not limited to contract oversight, client management, business development, field operations, subcontractor management, schedule development, implementation and development of policy, supervision of assigned staff, and supporting business unit operational and management goals.  The ability to travel to client locations and deploy for extended periods of time is a requirement of this position.
Job Duties and Responsibilities include:
  • Coordinate pre-event Response activities with the Client and stakeholders and ensure required information is obtained from the Client for operational planning.
  • Act as the engagement manager for assigned projects, maintaining client relationships, ensuring contract compliance, monitoring financial targets, and liaising between client and response staff when necessary.
  • Supervise and mentor assigned staff, including monitoring project and other assigned work, conducting performance appraisals, and assisting with professional development.
  • Responsible for ensuring all work is performed safely and in accordance with mission and project management policies.
  • Provide management of operations including monitoring project budget and overall costs associated with project, utilizing technology to facilitate efficiencies.
  • Provide daily project oversight and quality assurance.
  • Responsible for communicating project status and projected timelines to senior leadership throughout the project.  
  • Ensure client project documentation is in accordance with FEMA policy.
  • Promptly resolve any contract, performance, or personnel issues, notifying all appropriate parties.
  • Provide technical assistance to the Client in all phases of debris operations.
  • Other duties as assigned.

Skills and Competencies:
  • Strong understanding of the Emergency Management response sector, including Operations, Logistics, Communications and Temporary Housing,  and demonstrated ability to develop strong business development proposals to win additional contracts
  • Demonstrated ability to execute Response-focused field operations
  • Outstanding interpersonal and communication skills with the ability to effectively communicate across diverse audiences, as well as negotiate and resolve problems
  • Demonstrated Project Management abilities to manage, organize, and prioritize operations
  • Must be highly independent, capable of making decisions in a highly charged and dynamic environment, and skilled in team building and consensus building.
  • Excellent client relations and an understanding of local, state, and federal government structure.
  • Ability to manage project budgets and create meaningful projections for strategic decision making.
  • Ability to manage client expectations, subcontractor relationships, and overall contract with client to ensure success.
  • Ability to understand, interpret, apply, and explain federal and agency policies, regulations, and procedures.
  • Ability to effectively communicate verbally, individually and in groups with internal contacts, property owners, and other organizations or officials as appropriate.
  • Ability to travel and deploy as needed (up to 75%)

Required Education and Experience:
  • 2+ years of experience in disaster/emergency management work with a focus on Response
  • 5+ years of experience in a supervisory capacity
  • Previous experience in Emergency Management private sector work is preferred
  • Familiarity with disaster recovery programs preferred specifically temporary housing operations both at the state and Federal level


All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

MLU Services LLC is an Equal Employment Opportunity Employer.
 
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