Eligibility Supervisor

Honolulu, HI
Temporary
Experienced
THIS IS A TEMPORARY EMPLOYMENT OPPORTUNITY

Position Summary:    
Tidal Basin seeks a competent Eligibility Supervisor to join the team in Hawaii to assist in one or more programs that provide temporary housing for those impacted from the Kona Low flooding incident. This position represents an exceptional opportunity to join an expert team to facilitate change and help make a lasting difference.      

The objective of the Eligibility Supervisor is to assist in overseeing direct reports for the Eligibility Unit, which will include the Eligibility Specialist(s). The Eligibility teams are responsible for reviewing program applications and being applicants’ main point of contact. The Eligibility Supervisor is responsible for managing the unit by assisting in maintaining the unit’s operations, meeting goals and objectives as assigned, complying with all federal, state and local regulatory requirements, and adhering to all contractual or prescribed stakeholder expectations or requirements.   

The Eligibility Supervisor advises on issues identified by the Eligibility Specialists and will assist Eligibility Specialists in performing the following duties: review of intake forms and documentation to determine client’s eligibility for program benefits, recommendations for award, and finalizing agreements for execution. The Eligibility Supervisor will be responsible for identifying bottlenecks and deficiencies, coordinating with the Eligibility Staff, and identifying and implementing recommendations to reach resolutions. This is a production-based program, so clearing assigned caseloads through queues is an essential job function and success in the position will be evaluated accordingly.    
   
Job Duties and Responsibilities include:    
  • Provide project management oversight and work effectively as part of a team to provide expert services.
  • Provide program oversight and expert technical assistance on policies, principles, and standard operating procedures related to the Program.   
  • Manage project personnel in the eligibility unit with a strong emphasis on production.  
  • Devise solutions-oriented strategies that facilitate program growth and success.   
  • Develop management tools for program targeting and performance reporting.   
  • Maintain knowledge of state and federal regulations and guidance. 
  • Ensure absolute confidentiality of work-related issues and uphold data integrity policies.  
  • Ensure program service and procedure issues are resolved.  
  • Monitor and maintain the level of productivity within the units and manage the team of Eligibility Specialist.  
  • Ensure high-quality service for applicants.  
  • Establish performance objectives and provide ongoing feedback.  
  • Present program/project ideas and coordinate with the leadership.
  • Follow and ensure adherence to all health and safety guidelines.
  • Complete required training.
  • Perform other duties as assigned. 
 
 Required Skills and Competencies:   
  • Excellent organizational skills and attention to detail   
  • Strong interpersonal, analytical and problem-solving skills   
  • Proficient in MS Office Suite and ability to learn new systems  
  • Demonstrated case management expertise    
  • Ability to manage project budgets and create meaningful projections for strategic decision-making   
  • Ability to communicate effectively, verbally and in writing 
  • Excellent time management skills with a proven ability to meet deadlines   
  • Ability to work independently and pro-actively identify key steps to complete requested client outcomes.   
  • Excellent client relations and an understanding of local, state, and federal government structure   
  • Experience working with grant programs    
Physical Requirements/Work Environment: 
  • Ability to work at client designated locations including office environments, community-based facilities, or DRCs in variable climate conditions
  • Ability to stand and/or walk for extended periods
  • Ability to sit for extended periods while performing work activities
  • Ability to lift and carry up to 20 pounds (e.g., laptops, files, mobile office equipment)
  • Ability to travel to and between client-designated sites
  • Valid driver’s license
     
Required Education and Experience:   
  • Associate or Bachelor’s degree in relevant field; OR
  • 3+ years in case management, disaster case management, application processing, public assistance programs, grant-funded or government programs or related fields      
  • Experience managing a team of professionals 
  • Experience with federally funded housing programs a plus  

Job Location: On-site, Honolulu, Hawaii
Pay Rate: $36 - $41/hour

Job Description Disclaimer
This position description incorporates the job's core responsibilities. It recognizes that other related duties not specifically mentioned might also be performed and that not all responsibilities may be carried out depending on operational needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, disability, or status as a protected veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Upon hire, secondary employment and other employment restrictions must be disclosed and approved.

Tidal Basin Holdco, LLC, and its subsidiaries and affiliated companies, which include Tidal Basin Government Consulting, LLC are an Equal Employment Opportunity Employer.
 
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